Privacy Policy for [HEEU New Materials Co., Ltd.]
Last Updated: [Date]
1. Introduction
Welcome to [www.z3d98.com] ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [YourWebsiteURL.com] and use our 3D printing services.
Please read this policy carefully. By accessing our site and using our services, you consent to the practices described in this policy. If you do not agree with any terms, please discontinue use of our services immediately.
2. Information We Collect
We collect information that you provide directly to us and information about your use of our services automatically.
A. Information You Provide to Us:
Account Information: When you register, we collect your name, email address, and a securely hashed password.
Order Information: When you place an order, we collect your shipping address, phone number, and payment information. Note: We do not store full credit card numbers; payments are processed by secure third-party providers (e.g., Stripe, PayPal).
3D Model Files: The digital files (e.g., .STL, .OBJ) you upload for quotation, analysis, and printing. These are your intellectual property.
Project Specifications: Details you provide for your order, such as desired material (e.g., PLA, Resin), color, quality settings, quantity, and finishing options.
Communication Records: Any correspondence you have with our support team (e.g., emails, chat logs).
B. Information Collected Automatically:
Usage Data: We collect data about your interaction with our website, including your IP address, browser type, operating system, pages visited, time spent, and referring URLs.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and remember your preferences. You can control cookies through your browser settings.
3. How We Use Your Information
We use your information for legitimate business purposes, including:
To Fulfill Your Orders: To process your payments, prepare your 3D prints, arrange for shipping, and provide customer support.
To Process Your 3D Models: To analyze your uploaded files for printability, generate price quotes, and create visual previews.
To Communicate With You: To send you order confirmations, shipping updates, security alerts, and administrative messages. (For marketing emails, we will ask for your explicit consent).
To Improve Our Services: To analyze trends, monitor the effectiveness of our features, and develop new products and services. This is primarily done using aggregated and anonymized data.
For Security and Fraud Prevention: To protect our services, users, and business from malicious activity.
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), our processing of your personal data is based on the following legal grounds:
Performance of a Contract: Processing necessary to fulfill your order and provide the services you request.
Legitimate Interests: Processing for our legitimate business interests (e.g., improving our services, security), which do not override your fundamental rights.
Consent: Where required by law (e.g., for certain marketing communications), we will rely on your explicit consent. You may withdraw consent at any time.
5. How We Share Your Information
We do not and will never sell your personal data or your 3D model files. We only share your information in the following limited circumstances:
With Trusted Service Providers: We share data with third-party vendors who perform services on our behalf under strict confidentiality agreements. This includes:
Payment processors to secure transactions.
Shipping carriers (e.g., DHL, UPS) to deliver your orders.
Cloud hosting providers (e.g., AWS, Google Cloud) for secure data storage.
Analytics providers to help us understand website usage.
For Legal Reasons: We may disclose information if required to do so by law, such as to comply with a subpoena or similar legal process.
To Protect Our Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred. We will notify you of any such change.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Account Information: Retained for as long as your account is active.
Order History & 3D Models: Retained for a period necessary for warranty purposes, financial record-keeping, and to allow you to re-order easily. You can request deletion of specific files at any time.
You can request the deletion of your personal data as described in the "Your Rights" section below.
7. International Data Transfers
Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from yours.
We ensure all such transfers comply with applicable data protection laws through legal mechanisms like the European Commission's Standard Contractual Clauses or your explicit consent.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access & Portability: The right to access and receive a copy of your personal data.
Rectification: The right to correct inaccurate or incomplete information.
Erasure ("Right to be Forgotten"): The right to request the deletion of your personal data.
Restriction of Processing: The right to request we temporarily or permanently stop processing all or some of your personal data.
Object to Processing: The right to object to processing based on legitimate interests.
Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us at [Your Data Protection Officer's Email Address, e.g., Zh88885@outlook.com]. We will respond to your request within the timeframe required by applicable law.
9. Security of Your Information
We implement robust technical and organizational measures to protect your data, including encryption (SSL/TLS for data in transit), secure server infrastructure, and strict access controls. However, no method of transmission over the Internet is secure, and we cannot guarantee its absolute security.
10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have done so, we will take steps to delete such information promptly.
11. Changes to This Privacy Policy
We may update this policy from time to time. We will notify you of any material changes by posting the new policy on our site and updating the "Last Updated" date. Your continued use of our services after any change signifies your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer at:
Email: [Zh88885@outlook.com]
Mail: [Your Company Name, Physical Address]
